Customer Success Manager
Inspired by an exceptional high school physics teacher, Erika became a founding member of her school’s award winning, 4-year Engineering Academy and never looked back. Graduating from The University of California, Santa Barbara with a degree in mechanical engineering and passionate about creating a more sustainable world, Erika chose to focus her drive and determination within a field ripe with opportunity for innovation – large buildings. Erika joined Ecorithm, her college professor’s brand new data analytics company focused on improving existing buildings’ HVAC systems through automatically identifying faults and operational improvements. As Ecorithm’s first employee, Erika got to wear many hats in 5 years – creating the foundation of Ecorithm’s reporting, shaping product development, working with clients, managing internal company processes, and even building the website and starting the company blog. Bringing both her industry experience and passion for people to TEC, Erika serves as the Customer Success Manager. In this role, she is focused on building on-going, valuable, proactive relationships with TEC’s service clients, as well as continuously making improvements to TEC’s product and service offerings through conducting both external and internal interviews and designing focused departmental projects. She loves combining her technical background and aptitude with her innate ability to connect with and understand people, and then brainstorm, plan and execute initiatives designed to make everyone’s life better. TEC is confident she will thrive in this emerging role and is excited to see her grow and shape the business.