When it comes to customer satisfaction, Richard is constantly requested by name.  His thorough knowledge about our industry, vendors and applications makes him a strong asset to our firm. Originally hired within our service department, Richard successfully handled our contracted sites that involved upgrades, maintenance and new construction. All the while, Richard was able to bring on new technicians alongside, and train them with a diligent understanding and way of carrying out lucrative service techniques. This kind of leadership and compassion has promoted him as our new director of quality assurance. TEC is confident that his knack for learning and advancing our practice will lead us to bigger and better resources. Richard’s balance of being an educator and his background in electrical and computer engineering leads us to a confidence and eagerness to see how he will work with our commissioning technicians. With the industry and technology growing at such rapid pace, we know that Richard will be able to guide out technicians through troubleshooting, diagnostics and continuous education to assure that our implementations are constantly above our clients expectations.